Store Manager – Baby City Craighall

• negatives, value of auto receipts, balancing of returns and value of dormant.
• Ensure balancing of floats and manage all store float discrepancies.
• Review the reconciliation of daily takings to turnover to ensure it balances.
• Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
• Ensure the accuracy and completeness of branch transactions.
• Manage cashier service levels and cashier productivity rates.
• Control overtime and casual spend.
• Sign off and investigation of run ends daily.
• Following of cash collections procedures as detailed in the standard operating procedures.
• Manage price overrides to ensure it is kept to a minimum.
• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures.
• Resolve customer problems in a timely manner.
• Address customer and employee satisfaction issues promptly and in person.
• Develop professional relationships with all customer contacts.
• Ensure high levels of customer’s satisfaction through excellent service.
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures.
• Ensure that the customer request system is operational and actioned daily.
• Ensure the accurate manual processing of points to customer accounts.
• Report and encourage new loyalty signups continuously.
• Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
• Manage store personnel including guiding and supporting them with training, mentoring and development.
• June 3, 2022
• Monitoring, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasks.
• Ensure that employees receive planned training and request feedback from employees whom attended training.
• Manage the performance management process and ensure that personal development plans are adhered to.
• Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management.
• Ensure the implementation and execution of the company’s performance management system, as directed by company policy.
• Manage the day-to-day Human Recourse administration including but not limited to leave, hours of work and scheduling.
• Equip and grow employees and junior management into more senior positions.
• Effectively convey knowledge to your team.

Competencies
Essential:

• Store retail admin and management experience, relating to receiving, capturing, till operations, cash office and customer service
• Strong command of the English language
• Basic financial skills – GP, mark-up, VAT, etc.
• Effective interaction with suppliers, management, reps and staff
• Strong analytical skills and time management
• Strong interpersonal and communications skills
• Basic computer skills (Word, Excel, PowerPoint and Outlook)
• Numerical skills.
• SAP, UNISOLV & SuccessFactors.

Advantageous:

• Basic IR and management training
• Basic accounting knowledge
• Portrayal of leadership

 Special conditions of employment:

• Willing and able to work retail hours
• Local travelling – valid driver’s license and own reliable transport
• South African Citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.